“At the planning phase, your insights and input on how the downsizing exercise affecting several to-be-separated employees of diverse nationalities and functions could be professionally and sensitively managed were very useful. We especially appreciate your advice on developing a well-planned process effective communication tools and the coaching given to our managers who have to conduct the difficult separation meeting with outgoing employees. I am also very pleased to hear from our out-placed employees, both the management and rank and file staff that the career transition programs have helped them rebuilt their confidence, morale and careers.”
… A Dutch VP for HR of a global food retailing and operation of supermarket
“On behalf of the Group of Companies, I would like to express our sincere thanks to you and your team for providing excellent outplacement services to our affected staff during the merger of two major UK insurance companies, coupled with the acquiring of a third company. You have handled the counselling process very professionally. Thank you once again for helping our staff to cope positively with their leaving of service.”
… HR Director of an international financial and insurance organization
“I wish to express my sincere thanks to you for your professional advice and working with me relating to my company’s sales and marketing reorganization. My Managing Director appreciates your personal coaching that you provided to him. We sincerely appreciate your accommodation to arrange your time to meet us at short notices despite your busy schedule. The plan and advice that you gave us has helped us managed the sensitive situation with care and maintain the management integrity. Hence, the reorganization has led to minimal negative impact on our employee’s morale. From our casual conversation with the tow affected senior executives, I have also received positive feedback about your personal coaching and counselling. Personally, I believe that you have helped them overcome their personal challenges and transit to their next career. Thank you!”
…. Director, HR of a Leading Global Publisher
“I would like to place on record our appreciation for your professional services on the projects that we have worked in partnership over the two years. We were particularly impressed with the process and professionalism in the management of the outplacement program. It was a painful exercise for those out-placed as well as the management team conducting the severance. The well-planned process, the communication tools employed and exit interview coaching helped the Company team managed the high tension situation exceedingly well. On the other hand, you and your team of counsellors offered great comfort t affected staff and that helped stabilized emotion. the follow-up counselling programs for out-placed staff resulted in some having regained self-confidence and have positioned themselves to move on. Most found jobs within three to four months while others have taken on hobby business. Even today, some are till contact with the HR Group, which proves that the event did not generate any ill feeling. Finally, the change workshop for the remaining staff was useful as they came away understanding the accepting the need for change.”
… Manager, HR & Administration of a well-established Petroleum Refinery organization
“Please accept our sincerest appreciation for your help with our project, Reduction-In-Force. Your high level of professionalism and dedication in handling our outplacement requirements and guiding us through this period of transition as the company continued to focus its effort to accelerate to profitability is very much appreciated. Most importantly, your wealth of knowledge and experience as well as the manner in which you managed the sensitive issues pertaining to this project was an invaluable resource. Thank you for your excellent support!”
– HR & Finance Manager of US-based MNC in the Semiconductor, Storage and Networking Industry
“On behalf of the senior management, I wish to express our appreciation to you and your team for the professional service rendered at our restructuring exercise. Your insights and advice in the pre-planning process and the Coaching Manager Sessions have been most enlightening and useful. More importantly, you and your team’s dedication and commitment have been instrumental in the success of this outplacement exercise. Our staff have provided feedback that they have benefitted greatly and they now have renewed confidence in managing their career transitions. Once again, thank you”.
… VP, HR Division of a major Financial Exchange Institution
“We have particularly appreciated the way you have challenged our thinking without ever pushing too hard. You have questioned us and not to taken the first “no” for an answer, but you’ve always known when to stop and never gone too far. You also helped us a great deal in understanding the employment practices that are typical in Singapore and how to adapt to the prevailing cultura norms. You and your team have given our people the confidence that help and support is on hand. You have also been able to offer them a wide range of services to help them deal with the transition and move on to new roles. I have also appreciated your flexibility n trust when it has come to the contractual side of our work together. I thank you again for your help and support.
… A British HR Director, International Businesses of an International Healthcare company
“Sometime early this year, we had the unfortunate task to have to make redundant a member of our senior management team who was just not a good fit for our organization. He did not take the news positively and was depressed even though the organization gave him quite ample time to transit out. We decided to contact Mr. Harold Kwan who was a senior expert in outplacement services to assist us in his transition. Harold contacted the incumbent and started working with him through a period of a few months to assist him in his career transition out of the university. He spent time working with him to change his mental min set and to help him re-adjust to new opportunities and options in his life apart from his current job. Immediately after the first session, we saw visible results. After a few sessions, he began to regain his confidence and our team was quite surprised to see the change in him from being so negatively impacted to being very positive before he left. Before he departed, he managed to secure a few job opportunities which Harold helped to make it possible for him.”
…. Senior HR Director of a major university
“We are very pleased with your excellent outplacement and coaching services. Your advice to our managers at the planning stage has helped us managed the communication process for the separation well. We also thank you for the prompt and regular update you have provided us on the progress of the separated employee. As a client, we would like to express our appreciation for your professional assistance and once again commend you for the fine manner in which you handed this matter.
…. Regional HR Manager of a global Fire & Security Manufacturer and Services Provider
“You and your team have successfully handled several significant and delicate projects in Hong Kong, Singapore, Thailand and China, providing the required services on a timely and competent fashion. We have found you organization to be totally reliable and operating under the highest stands and business ethics.”
…. Vice President of a US Partner in California
“Harold’s Team has been an outstanding global partner. As we worked through a difficult global economy, we needed a global partner that could respond with urgency and efficiency. In addition, because of the diversity of clients and industries we serve, we needed an organization that could exhibit flexibility and at times, even creativity. Harold’s Team provided all of that to us as we partnered in Malaysia, Japan, China, Hong Kong, Australia and Singapore. Harold and his Team were responsive, thoroughly prepared and incredibly knowledgeable. Whether providing services to senior level people or workshops to non- exempts, they had the right team in place to support our clients’ needs. Thank you Harold!”
…. General/Vice President of a US Partner in Michigan
“Thank you for walking through with us in the recent retrenchment exercise. We appreciated your professional coaching, advice and feedback. The careful planning, taken into consideration your expert and tested recommendations had enabled us to manage the unpleasant situation with confident and ease.”
…. Controller, Finance, Admin & Human Resource of a Japanese MNC
“Our sincere thanks to you and your team for providing professional outplacement services to our affected staff in our recent restructuring exercise. We value your guidance, advice and sharing of your personal experiences, which has helped us to implement the restructuring exercise in a responsive, timely and professional manner. The feedback we received from our affected staff was that your Consultants have handled the counselling process professionally and have also assisted them to move on and prepare for their next career transition.”
…. An American CEO of a MNC general insurance company
“Thank you and your team for the commendable support in providing the outplacement and counselling services for our affected employees in our recent manpower Re-sizing effort. More importantly, we appreciate your spending long hours in the brainstorming sessions in the planning stage with the HR Team. We value your advice, guidance and sharing of your personal experiences, which has helped us to implement the re-sizing action in a responsive, timely and professional manner.
… VP Human Resources for a global wafer fab operation
“Thanks to you and your team for your support during the recent shutdown of our manufacturing site in Singapore. Employee feedback has generally been very positive. They told us that they felt you’re your comprehensive program gave them the necessary tools that they needed to support their job search and gave them confidence that they could and would be successful in pursuing their next career.”
…. An American VP, Human Resources of a global leading specialty foundry
“Your Team’s ability to meet our needs and put forth high quality recommendations to challenge our thinking is very much appreciated. Redundancy is never a pleasant experience for both the company and the individuals, but you have worked in partnership with us to make this transition as manageable as possible.”
…. Senior VPHR of a Leading Utilities Provider